Terms of Service

IMPORTANT: These Terms of Service constitute a legally binding agreement between you and GrantSeeker. By accessing or using our services, you agree to be bound by these terms. If you do not agree to these terms, you may not use our services.

1. Acceptance of Terms

By creating an account, accessing, or using the GrantSeeker platform at grantseeker.co.uk (the "Service"), you ("User," "you," or "your") enter into a binding legal agreement with GrantSeeker ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our grant-finding and application management platform.

You represent that you are:

• At least 18 years of age
• Authorised to represent your organisation or charity
• Capable of entering into a legally binding agreement
• Using our services for legitimate charitable or community purposes

2. Description of Service

GrantSeeker provides a comprehensive platform for charities and Community Interest Companies (CICs) to:

• Discover Grants: Search and filter funding opportunities based on eligibility criteria
• Manage Applications: Track and organise grant applications in one centralised location
• AI-Powered Assistance: Receive intelligent recommendations and application support
• Financial Analysis: Access budgeting tools and financial justification assistance
• Deadline Management: Receive notifications and reminders for important dates
• Document Storage: Securely store and manage application materials

3. Account Registration and Eligibility

3.1 Eligibility Requirements

Our services are exclusively available to:

• Registered charities in England, Wales, Scotland, or Northern Ireland
• Community Interest Companies (CICs)
• Other qualifying non-profit organisations
• Authorised representatives of eligible organisations

3.2 Account Registration

To use our services, you must:

• Provide accurate, current, and complete information
• Verify your organisation's charitable status or CIC registration
• Maintain the security of your account credentials
• Promptly update account information when changes occur
• Accept responsibility for all activities under your account

3.3 Organisation Verification

We reserve the right to verify your organisation's eligibility and may request:

• Charity registration numbers and documentation
• CIC registration certificates
• Governing documents and mission statements
• Proof of authorised representation

4. Subscription Plans and Payment Terms

4.1 Subscription Options

We offer various subscription plans with different features and usage limits. Current pricing and plan details are available on our website and may be updated from time to time.

4.2 Payment Terms

• Billing: Subscriptions are billed in advance on a monthly or annual basis
• Payment Methods: We accept major credit cards and other approved payment methods
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
• Price Changes: We will provide 30 days' notice of any price increases
• Taxes: All fees are exclusive of applicable taxes, which you are responsible for paying

4.3 Refund Policy

• Monthly subscriptions: No refunds for partial months
• Annual subscriptions: Pro-rated refunds available within first 30 days
• Refunds processed within 10 business days to original payment method
• No refunds for services already consumed or downloaded materials

5. Acceptable Use Policy

Prohibited Uses

You agree NOT to use our services for:

• Any unlawful purposes or activities
• Submitting false, misleading, or fraudulent grant applications
• Impersonating other organisations or individuals
• Uploading malicious software, viruses, or harmful code
• Attempting to gain unauthorised access to our systems
• Reverse engineering, copying, or creating derivative works
• Sharing account credentials with unauthorised parties
• Using automated systems to scrape or harvest data
• Interfering with other users' access to the platform
• Commercial purposes unrelated to legitimate grant-seeking

Compliance Requirements

You must comply with:

• All applicable laws and regulations
• Grant provider terms and conditions
• Charity Commission or regulatory body requirements
• Data protection and privacy laws
• Anti-money laundering regulations

6. User Content and Data

6.1 Your Content

You retain ownership of all content you upload, including:

• Organisation profiles and descriptions
• Grant application materials
• Financial information and budgets
• Supporting documents and attachments

6.2 Licence to Us

By uploading content, you grant us a limited, non-exclusive licence to:

• Store, process, and display your content for service delivery
• Use AI systems to provide recommendations and assistance
• Backup and protect your data for security purposes
• Share content with grant providers when you submit applications

6.3 Content Standards

All user content must be:

• Accurate, truthful, and up-to-date
• Related to legitimate charitable activities
• Free from discriminatory or offensive material
• Compliant with applicable laws and regulations

7. AI-Powered Features and Limitations

7.1 AI Assistance

Our AI-powered features provide:

• Grant matching based on your organisation profile
• Application assistance and content suggestions
• Budget analysis and financial recommendations
• Deadline alerts and opportunity notifications

7.2 Important Limitations

AI Recommendations Are Not Guaranteed:

• AI suggestions are based on available data and algorithms
• We do not guarantee grant application success
• You remain responsible for verifying all information
• Final application decisions rest entirely with grant providers
• AI-generated content should be reviewed and customised

8. Third-Party Grant Providers

Our platform connects you with various grant providers, but:

• We are not affiliated with or agents of grant providers
• Grant providers have their own terms, conditions, and requirements
• We do not guarantee grant availability or approval
• Application success depends on merit and provider criteria
• We are not responsible for grant provider decisions or policies

Due Diligence: You are responsible for researching grant providers, verifying their legitimacy, and ensuring compliance with their specific requirements.

9. Intellectual Property Rights

9.1 Our Intellectual Property

The GrantSeeker platform, including all software, databases, algorithms, designs, and content, is owned by us and protected by intellectual property laws. You may not:

• Copy, modify, or distribute our proprietary technology
• Reverse engineer or attempt to extract source code
• Use our trademarks or branding without permission
• Create competing services based on our platform

9.2 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide become our property and may be used to improve our services without compensation.

10. Privacy and Data Protection

Your privacy is important to us. Our data collection, use, and protection practices are detailed in our Privacy Policy, which forms part of these Terms. Key points include:

• We comply with UK GDPR and data protection regulations
• Your data is encrypted and securely stored
• We do not sell your personal information to third parties
• You have rights regarding your personal data
• Data is only shared with grant providers when you submit applications

11. Service Availability and Maintenance

11.1 Service Uptime

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service availability. Planned maintenance will be announced in advance when possible.

11.2 Service Modifications

We may modify, suspend, or discontinue features at any time with reasonable notice. Material changes affecting paid features will include appropriate notice and transition periods.

11.3 Data Backup and Recovery

We maintain regular backups, but you should also maintain copies of important documents and information.

12. Limitation of Liability

Important Legal Disclaimers

12.1 Service Disclaimers

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12.2 Grant Application Outcomes

We do not guarantee:

• Grant application success or approval
• Accuracy of grant provider information
• Availability of funding opportunities
• AI recommendation accuracy
• Meeting of application deadlines

12.3 Limitation of Damages

To the maximum extent permitted by law, our total liability shall not exceed the amount you paid for services in the 12 months preceding the claim. We shall not be liable for indirect, consequential, or punitive damages.

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including legal fees) arising from:

• Your use of our services
• Violation of these Terms
• Content you submit or upload
• Infringement of third-party rights
• Fraudulent or unlawful activities

14. Termination

14.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through account settings
• Contacting our support team
• Following our account deletion procedures

14.2 Termination by Us

We may suspend or terminate your account for:

• Violation of these Terms
• Fraudulent or illegal activities
• Non-payment of fees
• Extended inactivity
• Misrepresentation of organisation status

14.3 Effect of Termination

Upon termination:

• Access to paid features ceases immediately
• Data export may be available for 30 days
• We may delete account data after reasonable notice
• Outstanding payment obligations remain due

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

15.2 Dispute Resolution Process

• Direct Communication: Contact us first to resolve disputes amicably
• Mediation: If unresolved, we encourage mediation through a recognised service
• Litigation: Legal proceedings must be brought in English courts

15.3 Class Action Waiver

You agree to resolve disputes individually and waive rights to participate in class action lawsuits.

16. General Provisions

16.1 Changes to Terms

We may update these Terms periodically. Material changes will be communicated via:

• Email notifications to registered users
• Prominent website notices
• In-platform notifications

Continued use after changes constitutes acceptance of new terms.

16.2 Severability

If any provision is found unenforceable, the remaining terms continue in full effect.

16.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

16.4 Assignment

We may assign these Terms in connection with business transfers. You may not assign your rights without our written consent.

16.5 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between us and supersede all prior agreements.

17. Contact Information

For Terms of Service Questions:
Email: [email protected]